Privacy Policy

Personal Information: When you book a tour or contact us, we may collect personal information including your name, email address, phone number, and payment details.

Booking Information: Details about your tour reservations, preferences, and any special requirements.

Technical Data: We automatically collect certain information about your device, including IP address, browser type, and usage data through cookies and similar technologies.

Communications: Records of your correspondence with us, including emails and messages.

Tour Services: To process bookings, manage reservations, and provide you with tour experiences.

Communication: To send booking confirmations, updates, and respond to your inquiries.

Improvement: To analyze usage patterns and improve our website and services.

Marketing: With your consent, to send promotional materials about our tours and special offers.

Legal Compliance: To comply with legal obligations and protect our rights.

Contract Performance: Processing necessary to fulfill our contract with you for tour services.

Legitimate Interests: For business operations, fraud prevention, and service improvement.

Consent: For marketing communications and non-essential cookies.

Legal Obligation: To comply with applicable laws and regulations.

Service Providers: We share data with trusted partners who help us operate our business (payment processors, booking systems, email services).

Legal Requirements: We may disclose information when required by law or to protect our rights.

Business Transfers: In the event of a merger or acquisition, your information may be transferred.

We do not sell your personal information to third parties.

Essential Cookies: Necessary for website functionality.

Analytics Cookies: To understand how visitors use our site.

Marketing Cookies: For targeted advertising (with your consent).

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission

• Secure payment processing

• Regular security assessments

• Limited access to personal data

However, no method of transmission over the internet is 100% secure.

We retain your personal information only as long as necessary:

• Booking data: 7 years (for tax and legal purposes)

• Marketing data: Until you withdraw consent

• Technical data: Up to 2 years

After the retention period, we securely delete or anonymize your data.

Right to Access: Request a copy of your personal data.

Right to Rectification: Correct inaccurate or incomplete data.

Right to Erasure: Request deletion of your data ("right to be forgotten").

Right to Restriction: Limit how we process your data.

Right to Data Portability: Receive your data in a structured format.

Right to Object: Object to processing based on legitimate interests.

Right to Withdraw Consent: Withdraw consent for marketing or cookies at any time.

To exercise these rights, contact us using the details below.

Your data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

At Algarve Explorer, we are committed to providing an excellent service, based on rigour, transparency and the trust placed in us by every client. Aware that situations may arise where expectations are not fully met, we make available to our clients the appropriate mechanisms for handling complaints and resolving consumer disputes.

Direct Contact

Before resorting to any formal dispute resolution mechanism, we ask that you contact us directly so that we can assess the situation and seek the best solution.

We are available through:

• E-mail: algarveexplorer@gmail.com

• Phone: +351 968 306 031

We undertake to respond to all complaints within a maximum of 15 business days, in line with industry best practices.

Complaints Book

In compliance with Decree-Law no. 156/2005 of 15 September, and its amendments, we have a Complaints Book in physical format at our establishment, and in electronic format, accessible at www.livroreclamacoes.pt

Alternative Dispute Resolution (ADR)

Pursuant to Law no. 144/2015 of 8 September, which establishes the legal framework for out-of-court consumer dispute resolution mechanisms, we inform you that, in the event of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity. This is a simple, fast, free or low-cost means that dispenses with recourse to the courts.

Territorially Competent Entity

Algarve Consumer Dispute Arbitration Centre (CIMAAL)

• Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro

• Phone: (+351) 289 823 135

• E-mail: cimaal@cimaal.pt

• Website: www.consumoalgarve.pt

Other ADR Entities in Portugal

The consumer may also consult the full list of Alternative Consumer Dispute Resolution entities available in Portugal at the Consumer Portal, at www.consumidor.gov.pt

European Online Dispute Resolution Platform (ODR)

For disputes arising from contracts concluded online with customers residing in other European Union Member States, the European Online Dispute Resolution Platform is also available, created by Regulation (EU) no. 524/2013, accessible at: https://ec.europa.eu/consumers/odr

Algarve Explorer is a brand operated by AGOSTO CORAJOSO UNIPESSOAL LDA.

• NIPC: 518 372 251

• Registered Office: Travessa de Santa Eulália, Lote 4 Loja F, 8200-269 Albufeira

• RNAAT no. 1197/2024